VC Products Limited ("we/us/our") are committed to protecting and respecting your privacy. Our registered office is at 35 Regent Quay, Aberdeen, United Kingdom AB11 5BE and our company number is SC565992.
By visiting our websites at www.claimnote.com or any other related sites we provide (our sites), you are accepting and consenting to the practices described in this policy.
We are the data controller for the purposes of the GDPR and the Data Protection Act 1998.
Information we may collect from you
We may collect and process the following personal information about you:
Information that you provide by filling in forms on our sites. This includes information provided at the time of registering to use our subscription service, when subscribing to our newsletter, uploading material or requesting further services. We may also ask you for information when you report a problem with our sites.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our sites and of the fulfilment of your orders.
Details of your visits to our sites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Where you place an order with us or otherwise purchase our services, confirmation of your payment (but we shall not hold your credit card details as we use a third party payment service provider).
Use of our subscription service and software enables sharing of files which will be stored on the cloud. These files may include personal data of the individuals who contribute to and or appear in them. We do not access or otherwise use this data other than in circumstances described in the “Disclosure of your information” section of this policy.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Our cookies are used to remember your search settings and to allow you to add comments to our sites. The only way to stop these cookies being set is to choose to not use our sites.
Cookies for Social Websites
So you can refer or share our content on social media platforms such as Facebook and Twitter, our sites may include sharing buttons. The cookies themselves are set by the separate social network websites.
We may use Google Analytics cookies to compile website statistics on visitors to our website. Such analysis includes information on how visitors access our sites, the amount of time spent on the website, and what pages are visited.
Where we store your personal data
All information you provide to us is stored on our secure servers. Where you supply, or have been given, a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data uploaded via our sites and any upload is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, as we do not provide a complete back up of all data uploaded using our subscription services, we cannot guarantee that data you upload using our subscription service will remain available. You should therefore maintain backup copies of the material you upload.
How long we will store your personal data
We only store your information for as long as is necessary. This means that we will retain your personal data for as long as you subscribe to our subscription services, so that we can comply with our obligations in respect of the provision of such services to you.
We will also keep a record of your personal data where we have a legal or regulatory requirement to do so. In addition, where you have previously signed up to our subscription services on a trial basis, then we may also store your details for a period of up to 3 years after the end of the trial for the purposes of fraud detection and prevention.
Where you have subscribed to our newsletter or are otherwise on our mailing list, we will retain your personal data for a period of three years. After this period, we will contact you to ask you to confirm whether you would like to remain on our list and if we do not hear from you, or if you ask us to remove you from the list, then we will remove your details from our mailing list. Please note that you may also opt out of our mailing list at any time by contacting us at [email protected]
Uses made of the information
We use personal information held about you in the following ways:
To ensure that content from our sites is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so, such as registering to receive email updates from us.
To notify you about changes to our service.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If VC Products Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers (including audio/video/image data held on behalf of its customers) will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use or Terms of Service and other agreements; or to protect the rights, property, or safety of VC Products Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Data protection legislation gives you a number of rights in respect of information held about you. These rights are as follows, and can be exercised in accordance with the applicable legislation:
Access to information: the right to access information held about you.
Ensuring accuracy of information: the right to have inaccurate information concerning you rectified, or incomplete information completed.
Right to erasure: you may have a right to erasure, which is more commonly known as the 'right to be forgotten'. This means that in certain circumstances you can require us to erase data held about you.
Ability to restrict processing: you may also have the right to require us to restrict our processing of your data in certain circumstances. This may apply, for example, where you have notified us that the information we hold about you is incorrect and you would like us to restrict processing until we have verified the accuracy of your data.
Right to data portability: you may have the right to receive personal data we hold about you in a format that enables you to transmit such information to another data controller.
Review by an independent authority: you will always have the right to lodge a complaint with a supervisory body. The relevant authority in the UK is the Information Commissioner’s Office.
Preventing direct marketing: You have the right to ask us not to process your personal data for marketing purposes. We will always inform you if we intend to use your personal data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can usually exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]
Objecting to other uses of your information: You may also have the right to object to our use of your information in other circumstances. In particular, where you have consented to our use of your personal data, you have the right to withdraw such consent at any time. You may do this by contacting us at [email protected]
Our sites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Please note that if you have contributed personal data at the request of a third party while using our sites, then we are not the data controller in such circumstances. To exercise any of your rights under data protection legislation, please contact the third party in question, who will be responsible for using and retaining this data.